Analytics Dashboard
Comprehensive insights into your AI assistant performance, customer interactions, and business impact metrics.
Total Conversations
12,847
Increased by23%
Resolution Rate
94.2%
Increased by5.8%
Customer Satisfaction
4.8/5
Increased by12%
Monthly Savings
$28,500
Increased by18%
Conversation Volume Trends
Conversation Volume Chart
Interactive line chart showing conversation trends
Performance Metrics
Performance Radar Chart
Radar chart showing multiple performance metrics
Customer Satisfaction Breakdown
Satisfaction Doughnut Chart
Doughnut chart showing satisfaction distribution
ROI Impact
+342% ROI
Hours Saved This Month
3,291 hours
Equivalent to
2.1 FTE
Leads Generated
1,847
Conversion Value
$92,350
Tickets Resolved
8,432
Cost Avoided
$33,728
Real-time Monitoring
Live
Active Conversations
42Customer Service28
Lead Generation9
Sales Support5
Avg Response Time
2.3sTarget< 3s
Peak Today4.1s
Best Today1.8s
System Health
99.8%Uptime99.8%
Error Rate0.12%
Last Incident3 days ago
Conversation Flow Analytics
100%
Initial Contact
12,847 users
94%
Intent Recognized
12,076 users
87%
Info Gathered
11,177 users
82%
Resolved
10,535 users
Drop-off Analysis
Intent Recognition
6% drop-off
771 users
Needs attention
Info Gathering
7% drop-off
899 users
Normal range
Final Resolution
5% drop-off
642 users
Excellent
Actionable Insights
Customer Satisfaction Trending Up
Satisfaction scores have increased 12% this month. The recent knowledge base updates are showing positive impact.
Intent Recognition Needs Improvement
6% of conversations fail at intent recognition. Consider expanding training data for edge cases.
Peak Hours Optimization
Conversation volume peaks at 2-4 PM. Consider scaling resources during these hours.
Team Performance
Sarah Chen
Customer Service Lead
342 cases handled
4.9/5 rating
Michael Rodriguez
Sales Support
89 leads converted
4.7/5 rating
David Kim
Technical Support
156 tickets resolved
4.8/5 rating