Highland Luxury Goods: 24/7 WhatsApp & Square Inventory Sync
UK multichannel retailer managing online orders, showroom inquiries, and stock updates across Edinburgh & London.
Customers asked repetitive questions about delivery, product availability, and custom orders outside working hours, leading to high drop-offs.
Deployed Emma AI Assistant integrated with Square catalog and WhatsApp Business API to qualify buyers, answer product specs, and process instant checkout links.
Illustrative blueprint: target support handling, response and conversion outcomes require measurement against an agreed client baseline.
Metrics to verify
Evidence requested
- WhatsApp Automation Flow
- Square API Webhook Architecture
- UK Delivery Logic
- Live Audit Report