Fulfillment & Delivery Policy
Effective Date: August 15, 2026 · Digital SaaS Provisioning Standards
1. Electronic Delivery of Digital Services
All products and services sold on amoskalets.com are digital Software-as-a-Service (SaaS) products, autonomous AI assistants, and custom automation configurations. No physical goods are shipped.
Instant Access & Receipt: Upon successful payment via Square, you receive immediate access to your self-service Client Portal and onboarding dashboard directly within your authenticated browser session. An official payment receipt is issued directly by Square upon checkout completion.
Guided Setup: Following checkout, our engineering team receives your onboarding intake submission and initiates the guided setup process with your designated contact.
2. 5-Business-Day Onboarding Roadmap & Custom Pilot Delivery
For clients onboarding to managed AI assistant deployments, our technical team executes a structured 5-business-day delivery roadmap:
• Days 1–3 (Discovery, Architecture & Scoping): Intake review, tool permissioning, custom prompt tuning, and integration scoping (CRM, WhatsApp, Square, Webhooks).
• Days 4–5 (Staging Deployment & Verification): Staging validation, boundary guardrail testing, client verification sign-off, and live production endpoint activation.
Onboarding timelines are coordinated directly with your designated technical contact.
3. Service Access & Support Availability
Your AI agents operate 24/7/365 in high-availability cloud infrastructure with continuous monitoring and automated failover.
Standard support is available Monday through Friday, 9:00 AM – 6:00 PM GMT. Priority support subscribers receive 24/7 incident response for critical service interruptions.
4. Delivery Inquiries & Contact
If you have not received your onboarding confirmation or have questions regarding access credentials, please contact us immediately:
Email: andriimoskaletsgb@gmail.com
Merchant: Andrii Moskalets trading as amoskalets.com
Location: Belfast, Northern Ireland, United Kingdom