Contact messages are kept while the enquiry is active and for a reasonable follow-up period after that.
Workspace & Account Records: Active account, workflow, task, and artifact records are maintained while your subscription is active and for the period necessary to fulfill service delivery, resolve inquiries, and preserve operational continuity. Following account termination or upon receiving a verified deletion request, tenant data is removed via guarded administrative data lifecycle procedures.
Financial & Transaction Ledgers: In accordance with statutory UK tax obligations, invoices, subscription payment receipts, and financial audit logs are retained for six (6) years to comply with HMRC accounting regulations.
Backups and logs may persist in encrypted archives for platform disaster recovery operations before scheduled lifecycle expiration.