Refund & Cancellation Policy
Effective Date: August 15, 2026 · Compliant with UK Consumer Rights & Square Merchant Standards
1. Subscription Cancellation
You have the right to cancel your AI agent subscription at any time without penalty or cancellation fees.
How to cancel: You can cancel directly from your Client Portal dashboard or by sending a written cancellation request via email to contact@amoskalets.com with your account email address.
Effective date of cancellation: Once cancelled, you will retain full access to your AI agents, workspaces, and support until the end of your current prepaid billing cycle (monthly or annual). Your card will not be charged for any subsequent billing periods.
2. Refund Policy for SaaS Subscriptions
Digital Cloud Services: Our AI assistant plans (Starter £129/mo, Professional £299/mo) provide immediate access to cloud infrastructure, LLM compute tokens, and automated endpoints upon payment.
Monthly Subscriptions: Monthly recurring payments are generally non-refundable once the billing period has begun, as resources and server capacity are allocated immediately. However, if you experience a technical failure preventing access to the service that our support team cannot resolve within 72 hours, we will issue a pro-rata refund for the affected period.
Annual Plans: If you subscribe to an annual plan and decide to cancel within the first 14 days of initial activation, you are eligible for a full refund minus any incurred third-party API compute costs.
3. Managed Pilot & Custom Implementation Satisfaction Guarantee
For enterprise engagements and scoped managed pilots, we conduct a structured onboarding phase with predefined success metrics.
If during the initial scoping stage (prior to production deployment) we determine that our automation systems cannot fulfill your core workflow requirements, you will receive a full 100% refund of any pilot onboarding deposit.
4. How Refunds Are Processed
All approved refunds are processed directly back to the original payment method (Credit/Debit Card, Apple Pay, or Google Pay) via our payment processor, Square.
Refund timelines typically take between 3 to 7 business days to appear on your bank statement, depending on your card issuer.
5. Contact Support for Refund Requests
To request a cancellation, discuss billing questions, or submit a refund inquiry, please contact our billing team:
Email: contact@amoskalets.com (or andriimoskaletsgb@gmail.com)
Response time: We respond to all billing inquiries within 24 business hours.
Merchant Address: Northern Ireland, United Kingdom.