Refund & Cancellation Policy
Effective Date: August 15, 2026 · Compliant with UK Consumer Rights & Square Merchant Standards
1. Subscription Cancellation
You have the right to cancel your AI agent subscription at any time without penalty or cancellation fees.
How to cancel: You can cancel directly from your Client Portal dashboard or by sending a written cancellation request via email to contact@amoskalets.com with your account email address.
Effective date of cancellation: Once cancelled, you will retain full access to your AI agents, workspaces, and support until the end of your current prepaid billing cycle (monthly or annual). Your card will not be charged for any subsequent billing periods.
2. Refund Policy for SaaS Subscriptions
Digital Cloud Services: Our AI assistant plans (Starter £129/mo, Professional £299/mo) provide immediate access to cloud infrastructure, LLM compute tokens, and automated endpoints upon payment.
Monthly Subscriptions: Monthly recurring payments are non-refundable once the billing period has begun, as server capacity and AI resources are allocated immediately upon charge. If you experience an unresolved technical service interruption lasting more than 72 hours, a pro-rata refund will be issued for the affected downtime.
Statutory Rights: Nothing in this policy affects statutory rights applicable under UK consumer protection laws.
3. Onboarding Deposit & Scoping Guarantee
For custom integrations and scoped onboarding engagements, we conduct a structured scoping and intake phase prior to live deployment.
If during the initial scoping stage (prior to production deployment) we determine that our automation systems cannot fulfill your agreed core workflow requirements, you will receive a full 100% refund of any initial onboarding deposit.
4. How Refunds Are Processed
All approved refunds are processed directly back to the original payment method (Credit/Debit Card, Apple Pay, or Google Pay) via our payment processor, Square.
Refund timelines typically take between 3 to 7 business days to appear on your bank statement, depending on your card issuer.
5. Contact Support for Refund Requests
To request a cancellation, discuss billing questions, or submit a refund inquiry, please contact our billing team:
Email: andriimoskaletsgb@gmail.com
Response time: We review and respond to all billing inquiries promptly during business hours.
Merchant Address: Belfast, Northern Ireland, United Kingdom.